Help Desk Software - Integria IMS

Make your daily tasks easier with Integria IMS

Integria IMS is a complete, single tool, help desk solution that adjusts to your every need. Integria IMS allows you to manage tickets and incidents in an agile and simple manner.

  • Helpdesk Ticketing System
  • Knowledge Base
  • Downloading and sharing files
  • Integrations

Helpdesk Ticketing System

  • Create, track and intuitively view tickets.
  • Automation and routine task notifications, all performed by powerful workflows.
  • Create, update and follow up on incidents via email.
  • Manage service quality, prioritize and automate the answers with your defined SLAs, to further reach your business needs.
  • Customization: adaptable to your needs using multiple customized fields.
  • Ensure service satisfaction using the quality control system.
  • Security and permissions: established by roles, profiles and user groups.
  • Reports: easily access information, view and follow trends, and quickly find the weak spots in your service.

Knowledge Base

  • Article, file and solution system that helps the customer.
  • Configurable views based on types and categories.
  • Tickets can be easily linked so they can enlarge the KB.
  • Multi-language.

Downloading and sharing files

  • Share and publish resources in an easier way.
  • Configurable views, sorted by types and categories.
  • Permission controlled access
  • Allows public access content from outside the application.
  • Create file bundles comfortably.

Integrations

  • Connected with the Inventory module.
  • Has integration with the Projects module
  • Create your own integrations using our API.